24/7
Even at night and on weekends
< 5 min
From review to reply
OpenAI
Better than ChatGPT Pro
What “Otvech.ai” can do
Set it up once — the service runs on its own. Every reply is unique, not a template
Replies to reviews — just like you would
The neural network reads the review, understands the customer’s mood and writes a meaningful reply in your tone of voice. No copy-paste — every time a new text
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Says a warm “thank you” to positive reviews and responds with care to complaints
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Stop words and exclusions so the system stays away where it shouldn’t interfere
Customer questions? Already answered
“What size?”, “Is there a blue one?”, “When will it be delivered?” — customers ask the same things. The service replies in minutes and you get a Telegram notification
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Reads the product card and doesn’t invent features you don’t have
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Telegram notifications — you can connect them if needed
All stores in one dashboard
No need to jump between accounts. Summary, settings and stats — everything in one place
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Tone, signature and banned words — all tailored to your brand
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You can give teammates access — each with their own permissions
Getting started is easier than it looks
Three steps. No developers, no long setups
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1
Connect your store
Copy the key from your Wildberries account, paste it into “Otvech.ai” — done in a minute
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2
Choose how to reply
Tone (friendly, business, neutral), style and your own guidelines. Connect Telegram to stay on top of every reply
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3
Focus on your business
The service follows your rules 24/7. You just check the stats and occasionally tweak the settings
Simple plans — you pay per reply
Monthly subscription. The bigger the plan, the cheaper each reply
| Plan | Price / month | Per reply |
|---|---|---|
| до 100 ответов | 400 ₽ | 4 ₽ |
| до 500 ответов | 2 000 ₽ | 4 ₽ |
| до 1 000 ответов | 3 500 ₽ | 3.5 ₽ |
| до 2 000 ответов | 7 000 ₽ | 3.5 ₽ |
| до 5 000 ответов | 15 000 ₽ | 3 ₽ |
| до 10 000 ответов | 25 000 ₽ | 2.5 ₽ |
Unused replies expire at the end of the month. One plan per store
Frequently asked questions
Yes, you’ll be able to buy extra
Replies included in the plan do expire and don’t roll over. Extra replies you purchase carry over as long as your plan is active
No more than 5 minutes from the moment a review or question is posted
Yes. In settings you can choose Automatic or Semi‑automatic mode. In your case — Semi‑automatic
It analyzes the product card and reviews — then the AI groups them, understands the context and writes a reply
We use OpenAI models
Try it — it’s free
Connect your store in a minute and see how the service replies to your reviews. No commitment