About the service

Why we created “Otvech.ai”

Sounds familiar?

You sell on Wildberries. Every day you get reviews and questions — ten, fifty, two hundred. You try to reply but physically can’t keep up. And when you don’t reply, your rating drops, customers leave and trust in your store goes down.

Hiring a person is expensive and unreliable. Writing templates is obvious to customers. Ignoring it is even worse.

We found a solution

“Otvech.ai” is an AI that reads the review or question, understands the context of your product and writes a meaningful, human‑like reply. Not a template — every reply is unique. Not a bot — customers won’t notice it’s AI.

You set the tone once (friendly, business‑like, neutral), define the rules — and then AI works on its own. Around the clock, no weekends, no fatigue.

How it works — in simple terms

1

AI studies your product

The neural network reads the product card on Wildberries, analyzes the description and existing reviews. It understands what your product is about and doesn’t invent things you don’t have.

2

A review or question appears

AI reads the text, detects the mood (thank you, complaint, clarification) and composes a reply in the tone you chose. If a review contains a stop‑word, it’s skipped — no reply is sent.

3

The reply goes to the customer

Automatically — if you fully trust AI. Or semi‑automatically — AI writes a draft and you review and send it in one click. From review to reply — no more than 5 minutes.

Powered by OpenAI

“Otvech.ai” runs on OpenAI models — the same ones behind ChatGPT. Each reply is backed by carefully designed prompts and reasoning‑capable models. We don’t use rigid templates or variable substitution: every reply is generated by a neural network that understands context and writes like a human.

5 min

Maximum reply time

24/7

No weekends, no breaks

OpenAI

Better than ChatGPT Pro

Who “Otvech.ai” is for

Sellers with a flow of reviews — when you get more feedback every day than you can process

Managers of several stores — everything in one dashboard, no need to switch between accounts

Those who care about reputation — everyone sees unanswered reviews, while a fast, well‑written reply builds trust

Those who want to sleep well — AI answers at night and on weekends, and pings you in Telegram only when needed

Connect your store in a minute, set the tone and see how AI replies to your reviews