User Agreement

1. Account use conditions

1.1. To use the Service, the User must have legal capacity in accordance with applicable law and, where necessary, be duly authorised to act on behalf of a legal entity or sole proprietor.

1.2. Registration of an account on otvech.ai and/or in the Personal Account at https://app.otvech.ai is allowed only for real users. Accounts registered by “bots” or using any other automated or bulk methods without the Provider’s consent are not allowed.

1.3. When registering, the User must provide a valid email address and any other information requested by the Service (including data about shops on marketplaces) that is necessary to complete registration and further use of the Service.

1.4. The User is responsible for maintaining the security of their account and password. The Provider is not liable for any losses or damage resulting from loss, disclosure or unauthorised use of access data due to the User’s fault.

1.5. The User is responsible for all content and actions performed through their Account, including answer generation settings, prompt texts, automatic reply rules and all Answers published on marketplaces on behalf of their shops (including those automatically generated by the Service).

1.6. A single User (individual, legal entity or sole proprietor) may not have more than one free account without the Provider’s explicit written consent.

1.7. The User may not use the Service for any illegal or unauthorised purposes. When using the Service, the User must not violate applicable law, the rules of the relevant marketplaces or the rights of third parties (including intellectual property rights and trademarks).

2. Cancellation and termination of access

2.1. The User is fully responsible for deleting their Account. A request to delete an Account may be sent via the Personal Account or through the support contacts specified on the Website.

2.2. The Provider has the right to suspend or terminate access to the User’s Account, as well as to restrict the use of certain features of the Service if the User breaches this Agreement, is suspected of fraud, abuses the functionality (including mass spam replies) or engages in other actions that may harm the Service, marketplaces or third parties.

3. Changes to services and terms

3.1. The Provider reserves the right at any time to change or suspend the provision of the Service (in whole or in part), including to carry out maintenance, update functionality, and change tariffs and terms of use.

3.2. Where necessary, the Service or parts of it may be temporarily unavailable. Where possible, the Provider notifies Users of planned maintenance via the Website and/or the Personal Account.

3.3. Changes to tariffs, Answer Package volumes and other service conditions apply to future periods and are communicated to the User by publication on otvech.ai, in the Personal Account and/or by electronic notifications.

4. General conditions of use of the Service

4.1. The Provider offers the User the opportunity to use the “Otvechai!” Service under the terms of this User Agreement and other documents published on otvech.ai.

4.2. Before starting to use the Service, the User must read and accept this Agreement. Registration in the Service and/or actual use of its functionality confirms the User’s consent to all provisions of the Agreement without any reservations or exceptions.

4.3. The Service is intended to automate replies to customer reviews and questions on marketplaces, as well as to provide related analytics. All functions of the Service existing at any given moment, as well as any further development thereof and/or addition of new functions, are governed by this Agreement.

4.4. By using the Service, the User agrees to receive service and informational messages (including notifications about maintenance, changes in tariffs and legally significant changes). The User may opt out of marketing communications by adjusting the relevant settings in the Personal Account.

4.5. Lack of awareness of the terms of this Agreement does not release the User from responsibility for its violation.

5. Prohibited actions in the Service

5.1. The User is prohibited from posting advertising, spam or other intrusive messages via the Service that are not related to lawful use of the “Otvechai!” functionality, except where expressly agreed with the Provider.

5.2. The User is prohibited from using the Service to publish replies or other content that infringes third‑party rights in intellectual property, honour, dignity, business reputation or other legally protected interests.

5.3. The User is prohibited from using the Service to create, generate or distribute content that is illegal, offensive, extremist, discriminatory, pornographic, fraudulent, or that contains threats or is misleading.

5.4. The User is prohibited from using the Service to circumvent marketplace restrictions, manipulate reviews, simulate activity, send automated spam, or carry out any actions that may be regarded by marketplaces as a breach of their rules.

6. Use of the Service and Answers

6.1. The User has the right to use the Service to generate Answers and publish them on marketplaces in accordance with the functionality available in the Personal Account.

6.2. The User independently monitors the compliance of generated Answers with applicable law, marketplace rules and their own internal standards. Where necessary, the User must edit or delete an Answer before or after its publication.

6.3. The Provider is not obliged to pre‑moderate Answers or other materials created and/or published by the User using the Service and is not responsible for their content.

7. Use of artificial intelligence technologies

7.1. The Service uses artificial intelligence technologies to generate text Answers to customer reviews and questions.

7.2. The User understands and agrees that Answers are generated automatically and may contain inaccuracies, incomplete information or wording that does not meet the User’s expectations.

7.3. The User independently decides whether to publish, edit or delete an Answer.

7.4. The Provider does not guarantee the correctness, accuracy, legal admissibility of Answers or their compliance with marketplace rules.

7.5. The User bears responsibility for the publication of Answers and the consequences thereof.

8. Integration with marketplaces

8.1. To use the Service, the User may connect their marketplace accounts via APIs or other technical integration mechanisms.

8.2. By connecting a marketplace account, the User confirms that they have all necessary rights and authority to grant the Service access to the data of that account.

8.3. The Provider is not a marketplace operator and does not control their activities.

8.4. The Provider is not liable for changes to marketplace APIs, restrictions on access to APIs, blocking or restriction of the User’s accounts on marketplaces, deletion of reviews or Answers, or changes to marketplace rules.

8.5. The User uses the Service subject to the rules of the relevant marketplaces and is responsible for complying with those rules.

9. Moderation and content restrictions

9.1. The Provider has the right to restrict access to any content created or published via the Service, or to delete such content, if there are grounds to believe that it violates this Agreement, applicable law, marketplace rules or the rights of third parties.

9.2. The Provider has the right to suspend the publication of Answers or restrict the automatic reply functionality if mass violations of marketplace rules are detected.

10. Service security and protection

10.1. The User is prohibited from taking any actions aimed at disrupting the normal operation of the Service.

10.2. The User is prohibited from:
— bypassing the technical limitations of the Service;
— sending mass automated requests not provided for by the Service’s functionality;
— attempting to hack or analyse the source code;
— using the Service in any way that may disrupt its stable operation.

11. Confidentiality and security

11.1. The Provider and the User undertake to maintain the confidentiality of information obtained in the course of using the Service, except where disclosure of such information is required by applicable law.

11.2. The User may not disclose their registration data (login and password) to third parties. If the User provides access credentials to third parties, the Provider has the right to block the Account and/or restrict the operation of the Service in relation to that User.

12. User liability

12.1. If, when using the Service, the User violates this Agreement, marketplace rules and/or applicable law, the User bears responsibility for such violations.

12.2. Funds paid for the use of the Service are non‑refundable in the event of a breach of the Agreement by the User, except in cases expressly provided for by applicable law.

12.3. All questions and claims related to use/impossibility of use of the Service, as well as possible violations of third‑party rights when using the Service, shall be submitted by the User to the Provider via the feedback form, the support channels indicated on otvech.ai or other means of communication provided on the Website.

13. Applicable law

13.1. The legal relations between the User and the Provider arising in connection with the use of the Service are governed by applicable law (including, where relevant, the law of the Russian Federation), unless otherwise explicitly agreed by the parties.